Cancellation & Refund Policy

To cancel, call the shop on the number on our Contact Us page as soon as possible and give your order number. We can cancel with a full refund while the order is still waiting to be prepared (shown as Placed or Accepted on your order page).

Once the shop has started preparing your order, or it is out for delivery, it has already been cut for you and cannot be cancelled.

We may cancel an order if an item runs out, the shop has to close, your address is outside our delivery area or cannot be reached, or we cannot contact you. If you paid online, we refund the full amount, including the delivery fee.

Please check your order when it arrives. If an item is missing, wrong, damaged, or not fresh, tell us within 2 hours of delivery, with your order number and a photo if you can. After checking, we will either:

Because our products are perishable, we cannot accept returns or give refunds for a change of mind, for items reported more than 2 hours after delivery, or for items that were not stored as advised after delivery. If an order cannot be delivered because nobody was available to receive it, or the address was wrong, we may not be able to refund it.

Approved refunds for online payments (processed by our payment gateway, Cashfree Payments) go back to the original payment method (UPI, card, net banking or wallet) and are started within 2 working days of approval. Your bank or payment app usually shows the money within 5–7 working days after that. For cash-on-delivery orders, we refund by UPI or bank transfer to an account you give us.

If money was taken from your account but no order was created, the payment is normally reversed automatically within 5–7 working days. If it is not, contact us with the transaction reference and we will sort it out.

A promo code or referral reward used on an order that is later cancelled may not be restored. The rest of the payment is refunded as above.